Frequently Asked Questions

Q: How long does shipping take?
A: Most orders are processed within 1–3 business days. Shipping times vary depending on your location and the supplier, but typically delivery takes 7–20 business days.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. Use it to monitor your package until it arrives.

Q: Do you ship worldwide?
A: Yes! VastroMart ships to most countries. Shipping times and costs may vary depending on location.

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and other major payment options supported by Shopify.

Q: Can I return or exchange an item?
A: Yes! Please contact us at support@vastromart.com within 14 days of receiving your order. Once approved, we’ll provide instructions for returns or exchanges.

Q: What if my item arrives damaged or defective?
A: Contact us immediately at support@vastromart.com We’ll work with you to resolve the issue with a replacement or refund.

Q: Can I change or cancel my order?
A: Orders are processed quickly. If you contact us within 24 hours, we may be able to modify or cancel it. After that, the order may have already been shipped.

Q: Are there any customs duties or taxes?
A: International orders may be subject to customs duties, import taxes, or fees depending on your country. These charges are the responsibility of the customer.

Q: Why is my order taking longer than expected?
A: Shipping times may vary due to supplier processing, holidays, or customs delays. Please use your tracking number to monitor your package.

Q: How do I contact customer support?
A: You can reach us anytime at support@vastromart.com We aim to respond within 24–48 hours.